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Contract Employee's Newsletter
Helping Contract Professionals
Manage Their Careers
July 01, 2002
Edited by James R. Ziegler
A Companion to:
The Contract
Employee's Handbook
www.cehandbook.com
Sponsored by:
P.A.C.E. - Professional
Association for Contract Employment
www.pacepros.com
About The Contract Employee's Newsletter
The Contract Employee's Newsletter is a free e-mail publication
for technical and professional contractors containing news, commentary,
tips, links to useful resources, nuggets of wisdom submitted by
readers, and anything else that seems appropriate at the time. The
CENewsletter is distributed bimonthly or whenever issues warrant
and time allows. The subscriber list is confidential and will not
be disclosed outside this organization.
In This Issue
Read recent
issues of The Contract Employee's Newsletter.
Suggest A
Topic For The Newsletter
Ideas Anyone?
Thank you for your excellent suggestions for future newsletter
topics. Keep 'em coming. Chances are, if a topic interests you as
a Contract Professional it will certainly interest the majority
of our readers.
Guest Appearances
I would like very much to publish short guest contributions
to the Contract Employee's Newsletter. Maybe a marketing tactic
that works for you, or a true story of agency madness? I'll cite
your name, your e-mail address, and a link to your professional
website. I can't pay you, but I'll make sure that everyone who reads
the Contract Employee's Newsletter knows who you are and what you
do. It can't hurt, and, who knows, it might help your consulting
career. Contributions should be of general interest to all Contract
Professionals.
Mail your suggestions to suggestion@pacepros.com.
Return to Table of Contents.
Featured Topic
Where Did All Those Recruiting Firms Come From?
In the last installment of this series I contrasted high-end
Hyperskilled Contract Professionals and low-end Deskilled Temporary
Employees. In the next several issues I will discuss the recent
rise of contingent work in America and the factors that have contributed
to the phenomenally rapid, pervasive, and insidious growth of staffing
agencies in the corporate arena, especially with respect to highly
skilled and highly compensated Contract Professionals.
In this second installment on the rise of contingent work in
America I discuss specific events that have contributed to the political
and regulatory environment that has so favored the staffing industry
that it has literally wrested control of highly skilled contingent
workers away from the corporate HR departments and into the offices
of gatekeeper agencies such as preferred staffing vendors and vendors
on premise. In doing so the contingent staffing industry has come
to dominate and control virtually all access by Hyperskilled Contract
Professionals to client companies (and visa versa).
Where Did All Those Recruiting Firms Come From?
Over the past 15 years the staffing industry in the United States
has positioned itself squarely in the role of gatekeeper between
corporate HR departments and highly skilled contract professionals.
Like schoolhouse thugs demanding their due outside the lavatory
door, recruiting firms use their privileged position as trusted
intermediaries to extract (some might say extort) unreasonably
high margins in the form of gross overcharges to client companies
and low wages to the contract professionals who must agree to be
employed by the gatekeeper as a condition of working at the client.
Prior to 1986 recruiting firms operated exclusively in the realm
of full-time, executive employment. And temporary help agencies
operated exclusively in the realm of less skilled, low-paid, clerical,
light industrial, and seasonal temps.
Temp agencies had not yet "discovered" highly skilled
and highly compensated contract professionals who operated for the
most part as self-employed, project-oriented consultants.
1970's: IRS steps up enforcement of employment taxes.
In the early 1970's the Internal Revenue Service stepped up its
enforcement efforts and increased the number of employment tax audits.
These audits were often aimed at the worker status of individual
consultants. As a result, many businesses faced severe economic
consequences when bona fide consultants were reclassified as employees
of the company. Companies were hit for back payroll taxes, state
and federal income taxes, penalties, and interest up to 41% of what
a company had already paid to their reclassified consultants. Needless
to say, the financial consequences to a company of worker reclassification
could be devastating.
Companies found it difficult to defend against IRS reclassifications,
largely because there was no single set of independent criteria
for determining worker status. If the IRS said that a bona fide
consultant was really a company employee the company had no effective
defense.
Needless to say, the increased enforcement efforts by the IRS put
a damper on the hiring of self-employed consultants because companies
had no way to protect themselves from the risk of overzealous and
arbitrary reclassification of self-employed consultants.
1978: Congress tries to rein in the IRS.
Companies complained loudly to their congressional representatives
about the abusive and excessive tactics used by the IRS during company
audits. Eventually, Congress stepped in to fix matters by enacting
Paragraph 530 of the Revenue Act of 1978.
Paragraph 530 established a safe harbor for companies that were
faced with IRS reclassification of self-employed consultants. Essentially,
Paragraph 530 stated that if a company acted in good faith, had
relied on prior IRS rulings, and a significant segment of the industry
treated similar classes of workers as independent contractors, then
there existed a safe haven that companies could invoke as an affirmative
defense against worker reclassification.
Congress intended for Paragraph 530 to be a temporary stopgap measure
until Congress could come up with a definitive definition of independent
contractor.
In the meantime, and as a direct result of this Safe Harbor legislation,
the IRS suspended most of its employment tax audits between 1978
and 1984.
In the absence of aggressive employment tax audits, companies could
once again feel secure in outsourcing specific projects to self-employed
consultants. The result was a significant increase in the number
of skilled knowledge workers added to the contingent workforce.
During this period, the staffing industry was still confined
to the permanent placement of full-time management and executive
employees on the one hand, and clerical, seasonal, and light industrial
temps on the other hand.
With the constant threat of reclassification eased, companies gradually
began to outsource more mundane tasks to self-employed consultants.
In addition to Management Consultants, HR consultants, Operations
Consultants, Trainers, Budget Analysts, and other project-oriented
consultants, companies began to hire hourly-paid programmers, hardware
specialists, writers, and other skilled workers to perform jobs
ordinarily performed by salaried employees.
As companies downsized their workforces in the late 1970's and
early 1980's, they mostly replaced their downsized employees with
contract workers.
The ranks of highly skilled and highly compensated, self-employed,
project-oriented consultants and hourly-paid contractors were growing
rapidly. And yet the staffing industry had no way to get a
piece of it.
1982: Congress tries and fails to define employee and independent
contractor.
In 1982 the US Senate Finance Committee proposed a simple five-factor
test, which if enacted would provide specific criteria for determining
independent contractor status. The legislation failed to pass, and
it was clear to everyone, including the IRS, that Congress was incapable
of providing leadership in this area.
1984: The IRS resumes aggressive employment tax audits.
Motivated by the inability of Congress to provide a rigorous definition
of Independent Contractor, the IRS resumed its efforts to generate
additional revenues through aggressive employment tax audits. In
1984 the IRS introduced a test program in seven districts called
the Special Compliance Employment Tax Examination Program, and later
expanded it to 26 districts.
The program specifically targeted employers who allegedly misclassified
their employees as "independent contractors." The IRS
reported that in the first year of this new program 92% of companies
that were audited on the issue of worker classification were assessed
additional employment taxes.
As a result of large revenues generated by the test program the
IRS subsequently rolled out the Special Compliance Employment Tax
Examination Program to all districts, and the program continues
today under the direction of the Office of Employment Tax and Compliance
(OETAC).
The IRS was very successful at generating large revenues from companies
that used ever-increasing numbers of highly skilled and highly compensated
Independent Contractors. And yet, by 1986 at least, the staffing
industry still had no way to cut a slice from this large and lucrative
pie.
1986: Congress eliminates safe harbor for certain technical
workers.
The climate for independent contractors - both consultants and
generic taskmasters - changed radically in 1986 when Congress repealed
safe harbor for technical contractors working through third-party
consulting firms.
The Revenue Act of 1978 had earlier established that employers
could appeal reclassification by the IRS if the employer's industry
had consistently treated certain classes of workers as independent
contractors. But section 1706 of the Tax Reform Act of 1986 changed
that by amending the Revenue Act of 1978 so that employers could
no longer seek safe harbor relief from reclassification for independent
contractors in certain technical job classifications who were placed
at the employer through a third-party agency. The affected job classifications
were:
- Engineer
- Designer
- Drafter
- Computer programmer
- Systems analyst
- Other similarly skilled worker engaged in a similar line of
work
This measure was supposed to eliminate the ambiguity between employee
and independent contractor, while ensuring that the largest class
of independent contractors paid their taxes.
Section 1706 finally gave the staffing industry the opening
it needed to profit from the increased usage of highly skilled and
highly compensated contract professionals.
Almost overnight, thousands of independent contractors found it
necessary to convert from 1099 status to W-2 status, as client companies
grew increasingly fearful of IRS audits that might reclassify independent
contractors as employees of the client.
A mass hysteria gripped employers, as the IRS began to reclassify
independent contractors working through third-party agencies under
section 1706. The IRS became more and more aggressive, and employers
began to discriminate against all independent contractors,
even true consultants and one-person corporations.
Although Section 1706 of the Tax Reform Act of 1986 was directed
at technical workers contracted to companies through third parties,
all contractors, regardless of how they located work, felt
its effect.
Sharks to the rescue.
Employers needed salvation, and they found it in traditional temp
agencies. By converting independent contractors to regular employees
of a temp agency employers could mitigate the risk of reclassification
by the IRS. Temp agencies paid the workers' payroll taxes and income
taxes, thereby satisfying for the most part the IRS's concerns regarding
payment of applicable taxes.
Because client companies were already familiar with the traditional
temp agency model, it was only reasonable to adapt that model to
highly skilled technical and professional contractors. The move
was good for employers, and a boon to temp agencies, but it was
a disaster for independent contractors.
Section 1706 finally provided the impetus for temp agencies to
enter the market for high-end contract professionals. Companies
could easily use temp agencies to staff their high-end projects,
which further spurred the growth of temporary employment for all
skill levels.
Applying a scaled-up version of the temp agency model to Independent
Contractors disenfranchised them from their own independence. Contractors
lost their tax write-offs, they lost their participation in the
contract negotiation process, they lost control over the rates they
charged for their services, and as a final indignity, proud Independent
Contractors were reduced to the status of captive employee.
Consider also the matter of unconscionably high fees charged by
unscrupulous contract employment agencies. Ordinary temp agencies
bill out their regular temps at only $15 to $25 per hour on assignments
that last at most only a few days or weeks. Because regular temp
agencies must recover their marketing expenses and administrative
overhead (and earn a fair profit) over a relatively short period,
regular temp agencies must take a large cut of the billing rate
just to stay in business.
But highly skilled contract workers are not regular temps. They
are highly paid career professionals who frequently accept assignments
lasting months, even years. Scaling up typical temp agency margins
which account for low billing rates and short contract assignments
creates massive profits for contract employment agencies. Agencies
make more money per placement with highly skilled contract professionals
owing to much higher billing rates, and they collect those high
margins over a period of months, if not years, long after recouping
their initial marketing costs.
In the first installment of this series I explained that there
are two distinct populations of contingent workers. At the low end
are Deskilled Temporary Employees, and at the high end are Hyperskilled
Contract Professionals. As different as these two populations are
from one another, the staffing industry addresses both groups with
a single business model that is completely inappropriate for highly
skilled and highly compensated contract professionals.
In this installment I have discussed specific events that have
contributed to the political and regulatory environment that has
so favored the staffing industry that it has come to dominate and
control virtually all access to client companies by Hyperskilled
Contract Professionals.
In the next issue of the CENewsletter I will discuss how recruiting
firms operate as corporate gatekeepers, and how specifically they
incorporate illegal restraint of trade, fraud, and extortion in
their standard business model in order to reap obscene profits from
both contract professionals and the companies that use their consulting
services.
Return to Table of Contents.
Kudos and Testimonials
What People Are Saying About The Contract Employee's
Project
"I've been in contract work since the last recession in
'93 and have never seen a web site (or any other source) with so
much beneficial information for contract workers such as yours.
This is outstanding." -- R. R., Senior Control Engineer
Return to Table of Contents.
From The Trenches
Tech Writer Shares Tips For Finding Direct Job Listings
Often I have found the recruiter to be a roadblock to the job,
not a help.
So I have developed some techniques for hitting the employer directly
even though they are not named in the job listing at the recruiter's
site.
- Zip Code. At one site they listed several jobs at 95134-1706.
A couple of minutes of searching turned up that is the zip code
for Cisco. Even if they don't list such a specific zip code, it
can help you in limiting the scope of your search for the employer
using the next two methods.
- Key words. If they say OLAP, Sybase, SQL and a location,
for example, you can do a search and likely find them or someone
similar who has job openings. This can be hit or miss, but serendipity
is often a good thing.
- Grunt work. At JobFactory http://www.jobfactory.com/linkmap.htm
is a listing of thousands of employers by geographical area or
employer name that post jobs online. Their location and a brief
one-line description with a link to their home page and jobs page
when you click on the company link.
This is somewhat daunting as there are 50 employers per page to
scan and over sixty pages, but you can do this rather rapidly by
looking at the location first. Then the description will help you
eliminate at least 50% more because they do not do what interests
you. (If you are a *nix hack, you can script a search by location
using perl, REXX, even bash.)
One caveat, however, some of the listings are for recruiters who
post jobs. But can be useful as they sometimes have listings for
jobs that you missed or were not listed elsewhere.
Oh, by the way, I'm looking too, so if you have a tip or two, share
them 'round.
Thanks,
====================
I can lead your complex documentation project to success with my
technically oriented, self-directed writing skills. My understanding
of the full documentation cycle from picking up nuggets buried in
the developer's ideas, to organizing it in a variety of ways to
meet the needs of your target audiences, and on through the print
production process will make your documentation an asset. My ability
to organize my own and other's work will keep the project focused
and moving even when stumbling blocks occur. Because I am picky
about details and getting it right the first time, I will save you
those embarrassing tech support calls where the end user, of whatever
skill level, doesn't understand the manual.
Allen Schaaf, Lead/Senior Technical Writer
E-mail: soundbyte@sound-by-design.com
====================
Return to Table of Contents.
Marketing Tips
The Highest Paying Job You Will Ever Have
Make this your mantra.
I am willing to conduct my job search with the same
skill, persistence and creativity that I bring to my job.
-- JobSmart
In other words, your full-time job when you are not working on
a contract assignment is locating your next contract assignment.
Full-time means working on marketing-related activities to promote
your consulting services at least eight hours a day, Monday through
Friday, and then some.
The highest paying job you will ever have.
It is easy to spam the job boards and wait for the recruiting firms
to call you with a dream job. Well, dream on! Recruiting
firms take at least 35% off the top, of which 15% is payroll expenses
and the remainder (20% or more) is profit. If you locate your own
gig and bill the same amount as an agency, you get to keep the 20%
or more that would have gone to the recruiting firm. If you bill
$100 per hour thats an extra $20 per hour of pure profit for
you. If the gig lasts six months (1000 hours), that translates
into an extra $20,000 or more for you.
The highest paying job you will ever have. Part II.
Now, lets say it takes four weeks to land a gig on your own.
$20,000 divided by 160 hours is $125 per hour. What if it only takes
two weeks to land a contract assignment on your own. That equates
to $250 per hour. What if it only takes two weeks to land a gig,
and the gig lasts one year. Your marketing effort will have paid
you $500 per hour! Doing your own marketing pays way better than
using a recruiting firm. In fact, marketing your own consulting
services could be the highest paying job you will ever have.
Return to Table of Contents
Ask Dungaree Dan
Legal Rights If Contract Is Terminated For No Apparent
Reason?
Q: Dear Dan -- I was terminated from six month assignment
with no reported cause or reason for the action. What, if any, legal
right do I have? -- Signed: Licking My Wounds
A: Dear Wounds -- This is a simple question with a complex
but straightforward answer.
The answer pivots on the relationship between you and the client,
and the nature of your contract.
For example, here are some things to consider. Were you operating
as an independent contractor (that is, a vendor) or were you operating
as the employee of a vendor (consulting firm, staffing agency, etc.)?
Operating as an independent contractor:
As a vendor you would have a contract with your client that specifies
all relevant facts about your professional relationship with the
client. The client in this case is either the ultimate user of your
talent or a prime contractor through which you are subcontracting
your services.
Check your contract to see what it says about early termination
of your contract. Is your contract project based? Or does it specify
payment by the hour? Project based vendor-client contracts often
contain early termination penalties or "kill fees". Hourly
paid vendor-client contracts may or may not contain early termination
provisions.
If the contract specifies an early termination penalty or a kill
fee, and the contract was not terminated because of your nonperformance,
then you are entitled to the amount specified in the contract. On
the other hand, if the contract does not specify an early termination
penalty or a kill fee, then you are out of luck.
(By the way, always make sure that termination terms and penalties
are symmetrical and apply equally to both parties. As a matter of
fact, one of the best ways to get objectionable language stricken
from a contract is to insist that the same terms apply equally in
both directions.)
If your client terminated your contract in violation of the contract
terms, then you have a legal right to sue the client at your expense
for compensation. A good attorney with a solid case could obtain
payment of legal expenses by the offending client, but only if
you win.
Operating as an employee:
In most states employment is "at will", which means that
either party may terminate the employment agreement without
prejudice. For example, employers generally may terminate an employee
for "lack of work", such as occurs when the client says
that the contractor's services are no longer needed. Exceptions
include termination that violates anti-discrimination laws for protected
classes of workers and protected situations, or where the employment
agreement specifies or implies a specific duration of employment,
or where there is a separate union agreement that specifies the
conditions under which an employee may be terminated.
Reality check:
Termination without notice goes with the territory when you are
a Contract Professional. Come to think of it, termination without
notice also goes with the territory when you are a full-time, salaried,
fully-benefited, regular employee. Just ask the 1.5 millions employees
who lost their regular jobs with little or no notice during the
most recent economic downturn.
Unless you have a contract that expressly prohibits early termination
the chances are that you have no recourse but to land another contract
or get hired by another employer.
Bottom line:
Termination of either an independent contractor or an employee is
almost never illegal. You asked "What, if any, legal right
do I have?" My answer is that you have a legal right to seek
new employment elsewhere. -- Signed: Dungaree Dan
Questions for Dungaree Dan
Send your questions about contract employment to Ask
Dungaree Dan. We will try to answer all of your questions, and
we will publish the most interesting ones in The Contract Employee's
Newsletter.
Return to Table of Contents.
Contract Employee's
Glossary
Terminology For Contract Professionals
More terms from Appendix
B: Glossary of Terms for Contract Professionals of The
Contract Employee's Handbook.
Gatekeeper
A gatekeeper is a staffing agency that is hired by a company to
qualify and manage the companys contingent workforce. Gatekeepers
act as prime contractors through which other staffing agencies and
IRS-compliant independent contractors must subcontract in order
to provide contract services to the client. Gatekeepers also act
as an employer of record for Contract Professionals who do not comply
with the IRS common law factors for independent contractor status.
The term vendor on premise is often used to describe the gatekeeper
role. In some respects a gatekeeper is like a captive pass-through
agency. Most gatekeepers add their handling fee on top of the subcontractors
billing rate. Others take their fee out of billing rate.
General liability insurance (GL)
General liability insurance coverage protects the insured from claims
arising out of the insured's liability for bodily injury, property
damage, personal injury, or damage caused by ownership of property,
manufacturing operations, contracting operations, sale or distribution
of products, and the operation of machinery, as well as professional
services. Clients frequently require that their vendors carry at
least $1 million in general liability insurance. Because GL coverage
is a significant investment in ones business the
IRS is less likely to reclassify an independent contractor with
adequate GL coverage as an employee of the client.
Gig
A temporary contract assignment or project. In the entertainment
industry a job of short duration is often referred to as a gig.
Gross earnings
Gross earnings equals a businesss gross revenues minus expenses.
Generally, this is the amount subject to federal and state income
taxes. Independent contractors pay taxes on their gross earnings.
Employees pay taxes on their gross wage.
Gross wage
Gross wage is the hourly pay or salary earned by an employee before
deductions. It is the amount reported on IRS Form W-2 in box 1 under
wages, tips, other compensation. Your gross wage is
the basis for calculating payroll taxes and income tax withholdings.
Your net pay, or take-home pay, equals your gross wage minus the
employees share of payroll taxes, state and federal income
tax withholdings, and any additional deductions such as employees
contribution to a tax-deferred retirement savings plan, and employees
contributions for group insurance premiums and other employee benefits.
Group insurance policy
A group insurance policy is an insurance policy taken out under
the auspice of a sponsoring group. The qualifying group may be the
employees of a company or the members of an organization. Group
rates for group insurance policies are based on the experience
rating of the entire group, and are typically lower than individual
rates for comparable insurance purchased on the street.
Group health insurance for employees is guarantee issue,
meaning the policy is issued without medical underwriting of the
individual employees medical history. In general, group insurance
policies have more favorable coverages than individual policies,
and underwriting standards are less severe. Examples of group insurance
include health insurance, dental insurance, vision insurance, life
insurance, long term disability income insurance, and long term
care insurance.
Guild
A professional association of people with similar interests or pursuits.
Derived from the term for a medieval association of merchants or
craftsmen. Examples are: The HTML Writers Guild, Writers Guild of
America, Graphic Artists Guild, Screen Actors Guild, Directors Guild,
National Lawyers Guild, Newspaper Guild, Software Contractors' Guild.
Guru
Guru is a Sanskrit word meaning a teacher of a specific skill who
is also considered to be an expert in that skill. A guru is very
highly revered. In ancient Hindu literature, it is said the four
most important people in one's life are Matha (mother), Pitha (father),
Guru (teacher), and Thaivam (God). By extension, guru has come to
mean one who is an acknowledged leader or chief proponent, a person
with knowledge or expertise, an expert.
Return to Table of Contents.
Contract Employee's
Workshop
Look For The New, Online CEWorkshop
- Beat the recruiting firms at their own game.
- Get better gigs.
- Make more money.
- Keep your independence.
I am developing an online presentation that will allow anyone with
a telephone and a browser to attend live presentations of the CEWorkshop
over the Internet. The online CEWorkshop will consist of four, one-hour,
weekly sessions, each covering a different aspect of marketing your
consulting services.
Weekly sessions will cover the following topics:
|
Week 1:
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Identify and Package
Your Core Competencies.
What are you selling?
|
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Week 2:
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Short Term Marketing
Tactics.
How to get work in a hurry.
|
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Week 3:
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Corporate Intelligence
and Research.
How to get inside prospective clients.
|
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Week 4:
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Long Term Marketing Tactics.
Build your credibility and your reputation.
|
New e-book on marketing
I am developing a new e-book called Nuggets in a Nutshell:
Marketing Tips for Contract Professionals. This invaluable
resource has over 250 proven tactics used by experienced recruiters
and seasoned consultants to land contract assignments directly with
client companies.
Every participant in the online CEWorkshop will receive a free
copy of this useful resource.
The online CEWorkshops and the e-book will be available within
the next 30 to 60 days. I'll let you know in the CENewsletter when
we are ready to roll them out.
Would you like to see me cover a marketing specific topic in the
online workshop and e-book? E-mail your ideas and suggestions to
Workshop@pacepros.com
Return to Table of Contents.
The Contract Employee's
Project
The Contract Employee's Project is the larger context under which
the following interrelated vehicles operate to promote and defend
the interests of Contract Professionals:
- The Contract Employee's Handbook
- The Contract Employee's Newsletter
- The Contract Employee's Workshop
- Professional Association for Contract Employment (P.A.C.E.)
Return to Table of Contents.
Copyright and
Publication Info
Copyright (c) 2002, James R. Ziegler. All rights reserved.
You may copy or forward this free publication provided it is left
intact with all links and this notice unchanged. Any unauthorized
duplication, including republication in part or in full for commercial
use, is an infringement of copyright.
Published by:
P.A.C.E. - Professional Association for Contract Employment
1355 Willow Way, Suite 244
Concord, CA 94520
USA
http://www.pacepros.com/
Editor:
James R. Ziegler, Ph.D.
Executive Director
P.A.C.E. -- Professional Association for Contract Employment
(925) 680-0200
cenewsletters@pacepros.com
Return to Table of Contents.
Disclaimer
The Contract Employee's Newsletter is designed to provide information
in regard to the subject matter covered. Use is granted with the
understanding that the publisher and authors are not engaged in
rendering legal or financial advice. If expert assistance is required
you should seek the services of a competent professional.
The purpose of this information is to educate and entertain. The
publisher and contributors shall have neither liability nor responsibility
to any person or entity with respect to any loss or damage caused,
or alleged to be caused, directly or indirectly, by the information
contained in this Newsletter or by information contained in any
web site or resource referenced by citation or hypertext link within
the pages of this Newsletter.
Return to Table of Contents.
Subscribe to The Contract
Employee's Newsletter
The Contract Employee's
Newsletter: Sign Up Now! Useful News & Updates
Return to Table of Contents.
Sign-off
I hope you have found the information in this newsletter to be
interesting, informative, and provocative. I encourage you to share
the CENewsletter with your friends, colleagues, co-workers, clients,
and agency recruiters.
Why clients? Because you need every ally you can get. Why agency
recruiters? Because they need to know the jig is up.
Wishing you success in your contracting career,
James R. Ziegler, Ph.D.
Executive Director
P.A.C.E. -- Professional Association for Contract Employment
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